Your Experts Online subscription provides access to unlimited 24/7 consultations with high-class experts – from top electronics engineers and PC/Mac specialists to car mechanics and appliance technicians.

Experts Online experts usually respond with a detailed answer within 1 to 10 minutes. If your question requires more in-depth research or analysis, it might take a bit longer—but we’ll make sure you get an accurate solution as quickly as possible.

To reset your password:

1. Go to our Password Reset Page.
2. Enter the email or phone number you used to sign up with.
3. Click the “Continue” button.
1. If you’ve entered your email, look for an email from Experts Online in your Inbox. Nothing there? Check your Spam folder. Open the email and click the link inside to create a new password.
2. If you’ve entered your phone number, you’ll receive an SMS with a password reset link. Follow the link it to reset your password.

We apologize if you were not satisfied with the consultation. Please contact our Customer Support team at support@expertsonline.com and describe what happened. They can look into the matter and help find a solution, which could include connecting you with another expert.

Your feedback helps us improve – please rate your assigned expert in the chat by clicking 1 to 5 stars. Our Quality Control team reviews these ratings to help maintain high standards.

We’re sorry to hear you’re considering canceling. If your decision is based on an expert’s answer you weren’t happy with, we encourage you to contact us at support@expertsonline.com first. We can assist by connecting you with a different expert.

If you’d still like to cancel, here are the steps:

1. Sign in to Experts Online.
2. Go to My Account.
3. Select the Subscription tab in your account
4. Click the “Cancel subscription” button and follow the confirmation steps. You’re always welcome back!

Experts Online is an online platform where you can get expert consultations from top electronic engineers, car mechanics, and other qualified professionals—any time, day or night. It’s more affordable than in-person sessions with your local specialist, and far more convenient. Click here to learn more about Experts Online.

We strive to provide the best possible service for you. To ensure that, all Experts Online experts complete our strict 4-step verification process: an interview, diplomas or license check, hard skills test, and soft skills test.

Experts Online connects you with experts across a variety of fields, including computers, smartphones, gadgets, and apps. We also offer professional support from сar mechanics and home appliance technicians. Need help with electronics, household issues, or subscriptions and online payments? We’ve got you covered—anytime, anywhere.

To ask a question on Experts Online, you need to have an active subscription. If you’re already subscribed, sign in or click the “Go to chat” button on any Experts Online webpage. Then type your message into the chat window. One of our experts will join the chat and assist you until your issue is fully resolved.

Experts Online experts usually respond with a detailed answer within 1 to 10 minutes. If your question requires more in-depth research or analysis, it might take a bit longer—but we’ll make sure you get an accurate solution as quickly as possible.

Currently, Experts Online does not offer free services. We’ve gathered top electronic engineers, appliance technicians, and other trusted professionals to help people solve their issues remotely and efficiently.

The insights and expertise our experts provide are highly valuable, which is why the service is paid. However, with a monthly subscription, you get unlimited access to consultations—often for less than the cost of a single in-person session in your area.

Of course, you can use a nickname on Experts Online instead of your real name. We encourage you to avoid including personal details in your nickname (e.g. using your first or last name).

If you’ve accidentally shared personal information in chat, you can contact our Customer Care team at any time. Just let them know what you’d like removed—they’ll take care of it for you.

To ask a question on Experts Online, you need to have an active subscription. If you’re already subscribed, go to Chat, type your question, and click “Send”.

One of our experts will join the conversation and assist you until your issue is fully resolved.

As a Experts Online member, you can ask as many questions and solve as many issues as you need—there are no limits. Your subscription gives you unlimited access to expert help for as long as it’s active. You can also ask questions on behalf of your friends and family.

Just type and send your follow-up questions directly in the Chat window. Your Experts Online expert will stay with you in the chat and continue helping until your issue is fully resolved.

Currently, you can't edit your messages on Experts Online. If you need to correct or clarify something, type a new message in the Chat and click the “Send” button. Your expert will see the update and continue assisting you.

To add an attachment:

1. Click the paperclip icon in the Chat window.
2. Select the file you want to upload, and confirm.

If the upload is successful, your photo or document will appear just below the message box.

You can attach photos, screenshots, and files up to 5 MB when solving your issue with a Experts Online expert. If your file is larger than that, you’ll need to resize or compress it before uploading.

You don’t need to search for an expert yourself. Just type your question into the Chat window, and we’ll automatically connect you with a specialist who has the right expertise to help. From there, you can chat with your expert until your issue is fully resolved.

Experts Online experts usually respond with a detailed answer within 1 to 10 minutes. If your question requires more in-depth research or analysis, it might take a bit longer—but we’ll make sure you get an accurate solution as quickly as possible.

To read your messages:

1. Sign in to your account
2. Go to Chat.
3. There, you'll find all your questions along with the expert responses.

We apologize that the consultation was unsatisfying. Please contact our Customer Care team at support@expertsonline.com and describe what happened. They will look into the matter and help find a resolution, which could include connecting you with another expert.

Your feedback helps us improve – please rate the expert during your chat. Our Quality Control team reviews these ratings to help maintain high standards.

Yes, you can rate your experience by clicking 1 to 5 stars on the right side of the chat window. You also have the option to leave comments or feedback to help us improve.

If you’re not fully satisfied with the answer, feel free to ask your expert for more details or clarification. And if you still need help, you can always request a different expert by contacting our Customer Support team at support@expertsonline.com.

You can update your expert’s rating at any time by choosing between 1 and 5 stars. And remember, if you need further assistance, you can always request a new expert by contacting us at support@expertsonline.com.

Sorry to hear you’re having trouble logging in. Here are the steps to try:

1. Carefully re-enter your email address and password. Use the same ones you signed up with. Look out for typos, and check if Caps Lock is on.
2. Forgot your password? Go to the Password Reset Page. Enter your email or phone number you signed up with and click the “Continue” button.
1. If you used email: Look in your Inbox (or Spam folder) for an email from Experts Online. Open it and click the link to create a new password.
2. If you used your phone: You’ll get a text message with a link. Tap it to reset your password.
3. Try turning on all cookies in your browser (guide for Google Chrome) and add Howly to your list of trusted sites.

If nothing works, please contact our Customer Support team at support@expertsonline.com. We're happy to help!

Your username for Experts Online is the email address you signed up with. If you’re unsure which one, check your inboxes for any emails from Experts Online.

Also, you can go to our Password Reset Page and try entering email addresses you might have used. Once you enter the correct one, we’ll send a password reset link to that email address.

To change your current password:

1. Go to the Edit settings tab in your account.
2. Find the Change password section.
3. Enter your current password, then type your new password.
4. Click the “Change” button to save your new password.

It means you already have a Experts Online account linked to this email address. To access your account, go to the Sign in page. Enter that same email address and your password, then click Sign in.

We send emails primarily to keep you updated about transactions, important updates, and more. It’s recommended to keep these on so you don't miss anything important.

If you still want to unsubscribe from our email notifications:

1. Open an email from Experts Online.
2. Scroll down to the very bottom of the email.
3. Click the “Unsubscribe” button.

Please consider that choosing to unsubscribe may prevent you from receiving important service updates via email.

If you’d like to delete your account, send an email directly to our Customer Support team at support@expertsonline.com requesting to delete your account. For quicker assistance, please email us from the same address you used to sign up.

Your Experts Online subscription provides access to unlimited 24/7 consultations with high-class experts – from top electronics engineers and PC/Mac specialists to car mechanics and appliance technicians.

You can subscribe easily on our website. We accept credit cards, debit cards, PayPal, Apple Pay, and Google Pay — all safe and secure payment methods.

If you want to resubscribe:

1. Go to the Membership tab in your account.
2. Click the “Resubscribe” button.

Yes, subscribing to Experts Online is safe. We protect your financial details using strong security measures like 128-bit SSL encryption and secure connections—the same kind of technology online stores and banks use.

Your Experts Online subscription automatically renews every 28 days using the payment method you provided.

Accessing Experts Online experts requires an active subscription. If you’re prompted for payment, it typically means:

• You haven’t subscribed yet.
• You canceled your subscription.
• You need to sign in to your account.
• Your automatic subscription renewal didn't go through.

For any billing questions, contact our Billing Support team at billing@expertsonline.com or .

Sign in to Experts Online, go to My account, then to the Subscription tab. There, you can check the status of your subscription, cancel it, or resubscribe to access all Experts Online services and benefits.

We’re sorry to hear you’re considering canceling. If your decision is based on an expert’s answer you weren’t happy with, we encourage you to contact us at support@expertsonline.com first. We can assist by connecting you with a different expert.

If you’d still like to cancel, here are the steps:

1. Sign in to Experts Online.
2. Go to My Account.
3. Click the “Cancel” button.
4. Follow the confirmation steps.

You’re always welcome back!

Your Experts Online subscription automatically renews every 28 days using the payment method you provided.

We understand payment issues can be frustrating. If your payment was declined, here are a few things to check:

1. Carefully re-enter your full card number, expiration date, and the 3-digit security code (CVV).
2. Make sure your card has enough funds for the payment.
3. Check if your card has expired — if so, try using a new one.
4. Sometimes banks block online payments for safety. Please contact your card issuer to fix it.

Still having trouble? Contact our Billing Support for help at billing@expertsonline.com or .

Please contact our Billing Support team at at billing@expertsonline.com or to change your payment information.

Currently, Experts Online does not offer free services. We’ve gathered top electronic engineers, appliance technicians, and other trusted professionals to help people solve their issues remotely and efficiently.

The insights and expertise our experts provide are highly valuable, which is why the service is paid. However, with a monthly subscription, you get unlimited access to consultations—often for less than the cost of a single in-person session in your area.

A charge from Experts Online means you paid for a subscription to our service. It gives you 24/7 access to expert help online. Learn more about how Experts Online works.

If you still have questions about the payment, contact us at billing@expertsonline.com or .

We’re sorry to hear that. Your satisfaction matters to us. Please email us at billing@expertsonline.com or call at and let us know what went wrong. We’ll do our best to make it right and find a solution that works for you.

We’re sorry to hear you’re considering canceling. If your decision is based on an expert’s answer you weren’t happy with, we encourage you to contact us at support@expertsonline.com first. We can assist by connecting you with a different expert.

If you’d still like to cancel, here are the steps:

1. Sign in to Experts Online.
2. Go to My Account.
3. Select the Subscription tab in your account
4. Click the “Cancel subscription” button and follow the confirmation steps. You’re always welcome back!