How we check our experts

We vouch for every expert on our platform. To join Experts Online, each candidate goes through a four-stage verification process. This way, we can guarantee you get help from real professionals in their fields.
The process includes a personal interview, a check of diplomas and licenses, a hard skills test, and a soft skills assessment.

4-stage verification process

Only experts who complete all four stages of our verification process are approved to provide consultations to Experts Online users.

Step 1. Interview

We start with a one-on-one video call to get to know each candidate — their background, area of expertise, education, and work experience.

Step 2. Diplomas and license check

Next, we ask potential experts to provide their diplomas, licenses, and certifications. Our team carefully checks each document to verify its validity and authenticity.

Step 3. Hard skills test

Every candidate must pass hard skills tests to prove their knowledge and ability to solve the real challenges our users face.

Step 4. Soft skills test

In the final stage, candidates undergo an interview, a stress test, and role-play scenarios to ensure they can respond calmly and professionally, even under pressure.

How we maintain service quality

Great service doesn’t end with hiring top experts — that’s just the beginning.
We regularly gather user feedback and run internal checks to maintain high standards. Our quality team conducts regular mystery shopping, peer reviews, and automated monitoring. Experts who consistently give poor answers are removed from the platform.
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